can't connect to client

log file entry:

bash-3.2# more  8993.0.1419732293
Backup started Sun Dec 28 02:18:49 2014

02:21:57 Initiating backup
02:24:23 INF - Waiting in NetBackup scheduler work queue on server bucyclone
02:26:57 INF - Waiting in NetBackup scheduler work queue on server bucyclone
02:30:17 INF - Waiting in NetBackup scheduler work queue on server bucyclone
02:32:14 INF - Waiting in NetBackup scheduler work queue on server bucyclone
02:35:07 INF - Starting bpbrm
02:35:23 INF - Server status = 58
02:35:35 INF - Backup by oracle on client bugrs using policy bucyclone_ORACLE_gr
strain, sched Weekly_Full_Archive:can't connect to client
bash-3.2#

any help appreciated (i am new to netbackup)

Paul