Hi,

I have created a netbackup policy to run oracle RMAN backup. The RMAN backup is succeeding with no issues. All the default application backup jobs report as successful. But the actual user intiated job shows as failure. In the activity log could see job exiting with exit code 255. Can anyone throw some light upon so as to why this is happening?

Below is the error from activity log.

4/21/2015 12:19:23 PM - connected; connect time: 0:00:03
4/21/2015 12:19:23 PM - Info bphdb(pid=6940) Backup started           
4/21/2015 12:27:34 PM - Error bpbrm(pid=4704) from client mscsdb: ERR - failed executing command <"D:\Scripts\Oracle-MSCSDB-WF.cmd">    
4/21/2015 12:27:34 PM - Error bpbrm(pid=4704) from client mscsdb: ERR - exit status: <255>     
4/21/2015 12:27:34 PM - Error bpbrm(pid=4704) from client mscsdb: ERR - bphdb exit status = 255: unimplemented error code 255
4/21/2015 12:27:36 PM - Info bphdb(pid=6940) done. status: 255: unimplemented error code 255      
4/21/2015 12:27:36 PM - end writing
unimplemented error code 255(255)

Regards,

Ashwini.

Dear Friends,

we have netbackup 7.6.0.4 , we are using data domain for deduplication , my question is , the data size which we see in activity monitor is de duplicated or withot de duplicated ,

as per me it should be without de duplicated , de duplicated data we can get the details from data domain ,  but i need your view that i am right or wrong .

if wrong please suggest .

Thank You !!

Got an alert on one of the client with error code 13 for a particular filesystem.

nothing found in logs.

can some on suggest the solution for this error to be fixed...

Bonjour,

lord de redirection de larestauration, un message d'erreur apparu 

Restore started Wed Apr 22 10:57:05 2015

ERR - Error in GetCommand: 0x80770004.
    CONTINUATION: - An abort request is preventing anything except termination actions.
INF - OPERATION #1 of batch E:\RestorIMOS\IMOS.bch FAILED with STATUS 1 (0 is normal). Elapsed time = 108(108) seconds.
INF - Results of executing <E:\RestorIMOS\IMOS.bch>:
<0> operations succeeded. <1> operations failed.

Merci de m'orienter

Hi,

In our environment we have our backups getting failed with EC24

Windows Client Server - 2008 R2 -- NBU Version 7.6

Netbackup Master Server - Solaris - 7.6

Netbackup Media Server - Solaris 7.6

below is detailed status -----

04/22/2015 03:15:07 - Info nbjm (pid=16618) starting backup job (jobid=3161892) for client XXXXXXXXXX, policy XXXXXXXXXX_test, schedule Full
04/22/2015 03:15:07 - Info nbjm (pid=16618) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=3161892, request id:{4DE7C35A-E8BF-11E4-9428-00C0DD1C0E45})
04/22/2015 03:15:07 - requesting resource XXXXXXXXXX_dd_nfs001_dsu_st
04/22/2015 03:15:07 - requesting resource asprd537-ebr.XXXXXXXXXX.NBU_CLIENT.MAXJOBS.XXXXXXXXXX
04/22/2015 03:15:07 - requesting resource asprd537-ebr.XXXXXXXXXX.NBU_POLICY.MAXJOBS.XXXXXXXXXX_test
04/22/2015 03:15:07 - granted resource  asprd537-ebr.XXXXXXXXXX.NBU_CLIENT.MAXJOBS.XXXXXXXXXX
04/22/2015 03:15:07 - granted resource  asprd537-ebr.XXXXXXXXXX.NBU_POLICY.MAXJOBS.XXXXXXXXXX_test
04/22/2015 03:15:07 - granted resource  MediaID=@aaaa6;Path=/opt/app/ebr/XXXXXXXXXX/nfs_stu001/nbu_dsu_st;MediaServer=XXXXXXXXXX.XXXXXXXXXX
04/22/2015 03:15:07 - granted resource  XXXXXXXXXX_dd_nfs001_dsu_st
04/22/2015 03:15:08 - estimated 0 kbytes needed
04/22/2015 03:15:08 - Info nbjm (pid=16618) started backup (backupid=XXXXXXXXXX_1429686907) job for client XXXXXXXXXX, policy XXXXXXXXXX_test, schedule Full on storage unit XXXXXXXXXX_dd_nfs001_dsu_st
04/22/2015 03:15:12 - started process bpbrm (pid=9051)
04/22/2015 03:15:13 - Info bpbrm (pid=9051) XXXXXXXXXX is the host to backup data from
04/22/2015 03:15:14 - Info bpbrm (pid=9051) reading file list for client
04/22/2015 03:15:14 - connecting
04/22/2015 03:15:16 - Info bpbrm (pid=9051) starting bpbkar on client
04/22/2015 03:15:16 - connected; connect time: 0:00:00
04/22/2015 03:15:17 - Info bpbkar (pid=4896) Backup started
04/22/2015 03:15:17 - Info bpbrm (pid=9051) bptm pid: 9057
04/22/2015 03:15:17 - Info bpbkar (pid=4896) change time comparison:<disabled>
04/22/2015 03:15:17 - Info bpbkar (pid=4896) archive bit processing:<enabled>
04/22/2015 03:15:18 - Info bpbkar (pid=4896) not using change journal data for <C:\>: not enabled
04/22/2015 03:15:18 - Info bpbkar (pid=4896) not using change journal data for <D:\>: not enabled
04/22/2015 03:15:18 - Info bpbkar (pid=4896) not using change journal data for <E:\>: not enabled
04/22/2015 03:15:18 - Info bpbkar (pid=4896) not using change journal data for <F:\>: not enabled
04/22/2015 03:15:19 - Info bptm (pid=9057) start
04/22/2015 03:15:20 - Info bptm (pid=9057) using 262144 data buffer size
04/22/2015 03:15:20 - Info bptm (pid=9057) using 32 data buffers
04/22/2015 03:15:31 - Info bptm (pid=9057) start backup
04/22/2015 03:15:33 - Info bptm (pid=9057) backup child process is pid 9093
04/22/2015 03:15:33 - begin writing
04/22/2015 03:32:09 - Critical bpbrm (pid=9051) from client XXXXXXXXXX: FTL - socket write failed
04/22/2015 03:32:09 - Error bptm (pid=9093) system call failed - Connection reset by peer (at child.c.1306)
04/22/2015 03:32:10 - Error bptm (pid=9093) unable to perform read from client socket, connection may have been broken
04/22/2015 03:32:11 - Error bptm (pid=9057) media manager terminated by parent process
04/22/2015 03:32:49 - Error bpbrm (pid=9051) could not send server status message
04/22/2015 03:32:51 - Info bpbkar (pid=4896) done. status: 24: socket write failed
04/22/2015 03:32:51 - end writing; write time: 0:17:18
socket write failed  (24)

-- Chked the followint things -

• Chimney settings
• Buffer Settings
• Disabled snapshot backups.
• Enabled multi-streaming
• Routing also checked and communication is from correct interfaces.
• Backups not getting failed at a particular point.
• Changed the media server storage unit but no luck.
• NIC card drivers updated on the client.
• backups tried from tape as well as disk.

hi ;

currently i configured oracle intelleigent policy for full backup database , and the following error occur :

1: (25) cannot connect on socket 

My design as follow :

 1- Netbackup /master server "netbackup" : 200.200.200.5 

    private netwrok for backup "netbackup-bck": 192.168.1.200

2- DB server "dbserver" / media server: 200.200.200.183

 private netwrok for backup "dbserver-bck" : 192.168.1.70

bp.conf at master :

root@netbackup # cat /usr/openv/netbackup/bp.conf
SERVER = netbackup
CLIENT_NAME = netbackup-bck
MEDIA_SERVER = netbackup-bck
SERVER = netbackup-bck
SERVER = dbserver-bck
CONNECT_OPTIONS = localhost 0 0 2
USE_VXSS = PROHIBITED
VXSS_SERVICE_TYPE = INTEGRITYANDCONFIDENTIALITY
EMMSERVER = netbackup-bck
HOST_CACHE_TTL = 3600
VXDBMS_NB_DATA = /usr/openv/db/data
OPS_CENTER_SERVER_NAME = netbackup
JOB_PRIORITY = 0 0 90000 90000 90000 90000 85000 85000 80000 80000 80000 80000 75000 75000 70000 70000 50000 50000 45000 0 0 0 0 0
BPDBM_VERBOSE = 2
BPRD_VERBOSE = 2
BPBRM_VERBOSE = 1
BPTM_VERBOSE = 1
BPDM_VERBOSE = 1
BPJOBD_VERBOSE = 1
TELEMETRY_UPLOAD = NO

bp.conf at DB Server :

SERVER = netbackup-bck
SERVER = dbserver-bck
CLIENT_NAME = dbserver-bck
CONNECT_OPTIONS = localhost 1 0 2
USE_VXSS = PROHIBITED
VXSS_SERVICE_TYPE = INTEGRITYANDCONFIDENTIALITY
EMMSERVER = netbackup-bck
HOST_CACHE_TTL = 3600
BPBRM_VERBOSE = 1
BPTM_VERBOSE = 1
BPDM_VERBOSE = 1
TELEMETRY_UPLOAD = YES

job log :

----------

04/22/2015 14:25:15 - Info nbjm (pid=1517) starting backup job (jobid=135) for client netbackup, policy test_DB_policy, schedule Full-disk
04/22/2015 14:25:15 - Info nbjm (pid=1517) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=135, request id:{A1838E92-E8EA-11E4-A092-00144F268829})
04/22/2015 14:25:15 - requesting resource test-standalone
04/22/2015 14:25:15 - requesting resource netbackup.NBU_CLIENT.MAXJOBS.netbackup
04/22/2015 14:25:15 - granted resource  netbackup.NBU_CLIENT.MAXJOBS.netbackup
04/22/2015 14:25:16 - estimated 0 kbytes needed
04/22/2015 14:25:16 - begin Parent Job
04/22/2015 14:25:16 - begin Application Resolver: Start Notify Script
04/22/2015 14:25:16 - Info RUNCMD (pid=3321) started
04/22/2015 14:25:16 - Info RUNCMD (pid=3321) exiting with status: 0
Operation Status: 0
04/22/2015 14:25:16 - end Application Resolver: Start Notify Script; elapsed time 0:00:00
04/22/2015 14:25:16 - begin Application Resolver: Step By Condition
Operation Status: 0
04/22/2015 14:25:16 - end Application Resolver: Step By Condition; elapsed time 0:00:00
04/22/2015 14:25:16 - begin Application Resolver: Resolver Discovery
Operation Status: 25

04/22/2015 14:25:16 - end Application Resolver: Resolver Discovery; elapsed time 0:00:00
04/22/2015 14:25:16 - begin Application Resolver: Stop On Error
Operation Status: 0
04/22/2015 14:25:16 - end Application Resolver: Stop On Error; elapsed time 0:00:00
04/22/2015 14:25:16 - begin Application Resolver: End Notify Script
04/22/2015 14:25:16 - Info RUNCMD (pid=3328) started
04/22/2015 14:25:16 - Info RUNCMD (pid=3328) exiting with status: 0
Operation Status: 0
04/22/2015 14:25:16 - end Application Resolver: End Notify Script; elapsed time 0:00:00
Operation Status: 25

04/22/2015 14:25:16 - end Parent Job; elapsed time 0:00:00
cannot connect on socket  (25)

bprd log : /usr/openv/netbackup/logs/bprd/log.042215

-----------------------------------------------------------------------------------

14:25:15.710 [1498] <2> bprd: socket fd from accept() is 10
14:25:15.713 [1498] <2> listen_loop: request complete
14:25:15.722 [3313] <2> logconnections: BPRD ACCEPT FROM 200.200.200.5.47634 TO 200.200.200.5.13720 fd = 10
14:25:15.724 [3313] <2> process_request: setsockopt SO_LINGER on 10 succeeded.
14:25:15.726 [3313] <2> connected_peer: Connection from host netbackup, 200.200.200.5, on non-reserved port 47634
14:25:15.728 [3313] <2> process_request: command C_BPBACKUP_7_6 (176) received
14:25:15.728 [3313] <2> process_request: immediate backup request = 329199 176 root root NONE netbackup netbackup-bck NONE test_DB_policy Full-disk 0  NONE 0 4 0 en_US en_US en_US en_US en_US 0 0 -1 0 0 0 0
14:25:15.728 [3313] <2> process_request: After V_sscanf of bufr
14:25:15.728 [3313] <2> process_request: clnt = NONE
14:25:15.728 [3313] <2> process_request: clnthostname = netbackup
14:25:15.728 [3313] <2> process_request: clnt_bp_conf_name = netbackup-bck
14:25:15.728 [3313] <2> process_request: keyword =
14:25:15.728 [3313] <2> process_request: After get_client_and_host_names
14:25:15.728 [3313] <2> process_request: clnt_bp_conf_name = netbackup-bck
14:25:15.728 [3313] <2> process_request: clnt = NONE
14:25:15.728 [3313] <2> process_request: target_hostname = NONE
14:25:15.728 [3313] <2> process_request: retval = 0
14:25:15.728 [3313] <2> process_request: Before bkarfiles
14:25:15.728 [3313] <2> bkarfiles:    backup_or_archive = 1
14:25:15.728 [3313] <2> bkarfiles:    immediate_or_userdirected = 1
14:25:15.728 [3313] <2> bkarfiles:    client = NONE
14:25:15.728 [3313] <2> bkarfiles:    client_hostname = NONE
14:25:15.728 [3313] <2> bkarfiles:    requesting_user = root
14:25:15.729 [3313] <2> bkarfiles:    requesting_group = root
14:25:15.729 [3313] <2> bkarfiles:    progress_file = NONE
14:25:15.729 [3313] <2> bkarfiles:    policy = test_DB_policy
14:25:15.729 [3313] <2> bkarfiles:    sched = Full-disk
14:25:15.729 [3313] <2> bkarfiles:    keyword =
14:25:15.729 [3313] <2> bkarfiles:    component = NONE
14:25:15.729 [3313] <2> bkarfiles:    user_interface = 0
14:25:15.729 [3313] <2> bkarfiles:    monitor_backup_job = 0
14:25:15.729 [3313] <2> bkarfiles:    backup_jobidstr = NONE
14:25:15.729 [3313] <2> bkarfiles:    client_locales_present = 0
14:25:15.729 [3313] <2> bkarfiles:    bkup_lc_messages = en_US
14:25:15.729 [3313] <2> bkarfiles:    bkup_lc_time = en_US
14:25:15.729 [3313] <2> bkarfiles:    bkup_lc_ctype = en_US
14:25:15.729 [3313] <2> bkarfiles:    bkup_lc_collate = en_US
14:25:15.729 [3313] <2> bkarfiles:    bkup_lc_numeric = en_US
14:25:15.729 [3313] <2> bkarfiles:    bkup_with_non_rsvd_ports = 16974338
14:25:15.729 [3313] <2> bkarfiles:    client_type = 4
14:25:15.729 [3313] <2> bkarfiles:    cverbose = 0
14:25:15.729 [3313] <2> bkarfiles:    acknowledge_list = 0
14:25:15.729 [3313] <2> bkarfiles:    proxy_copy = 0
14:25:15.729 [3313] <2> bkarfiles:    generate_english_logs = 0
14:25:15.729 [3313] <2> bkarfiles:    sync_keep_alive = 0
14:25:15.729 [3313] <2> bkarfiles:    cbustart = 0
14:25:15.729 [3313] <2> bkarfiles:    cbuend = 0
14:25:15.729 [3313] <2> get_next_file_path: received string: /
14:25:15.730 [3313] <2> get_next_file_path: received string: CONTINUE
14:25:16.736 [3313] <4> msgbackup: sent start request to nbpem
14:25:16.736 [3313] <2> bkarfiles: EXIT STATUS = 0
14:25:16.736 [3313] <2> process_request: After bkarfiles(2)
14:25:16.736 [3313] <2> process_request: EXIT STATUS 0
14:25:16.740 [3313] <2> bprd: /usr/openv/netbackup/bin/userreq_notify manual_backup NONE root
14:25:16.823 [1498] <2> listen_loop: do_schild = 1
14:25:16.823 [1498] <2> childterm: pid=3313 exit=0, signo=0 core=no
14:25:16.823 [1498] <2> schild: wait2() ECHILD
14:25:20.388 [1498] <2> bprd: socket fd from accept() is 10
14:25:20.391 [1498] <2> listen_loop: request complete
14:25:20.400 [3352] <2> logconnections: BPRD ACCEPT FROM 200.200.200.5.47640 TO 200.200.200.5.13720 fd = 10
14:25:20.402 [3352] <2> process_request: setsockopt SO_LINGER on 10 succeeded.
14:25:20.404 [3352] <2> connected_peer: Connection from host netbackup, 200.200.200.5, on non-reserved port 47640
14:25:20.406 [3352] <2> process_request: command C_LIKELY_DATE_3_0 (59) received
14:25:20.406 [3352] <2> process_request: likelydate request = 329199 59 netbackup-bck netbackup netbackup-bck NONE 0  12 1414157120 1429709120 en_US en_US en_US en_US en_US 0 0 0 0 0 0 0 0
14:25:20.411 [3352] <2> db_getCLIENT_by_hostname: accessing client /usr/openv/netbackup/db/client/dataguard-bck
14:25:20.412 [3352] <2> db_getCLIENT_by_hostname: hostname netbackup not configured for client dataguard-bck
14:25:20.412 [3352] <2> db_getCLIENT_by_hostname: accessing client /usr/openv/netbackup/db/client/netbackup
14:25:20.412 [3352] <2> db_getCLIENT_by_hostname: hostname netbackup not configured for client netbackup
14:25:20.412 [3352] <2> ConnectionCache::connectAndCache: Acquiring new connection for host netbackup, query type 83
14:25:20.413 [3352] <2> logconnections: BPDBM CONNECT FROM 200.200.200.5.47641 TO 200.200.200.5.13721 fd = 6
14:25:20.533 [3352] <2> db_getIMAGE: db_IMAGEreceive: no entity was found 227
14:25:20.534 [3352] <2> imagelikely: db_getIMAGE() failed: no entity was found
14:25:20.534 [3352] <2> process_request: imagelikely failed - EC status = no entity was found
14:25:20.534 [3352] <2> process_request: EXIT STATUS 227
14:25:20.534 [3352] <2> bprd: /usr/openv/netbackup/bin/userreq_notify image_list netbackup-bck unknown
14:25:20.614 [1498] <2> listen_loop: do_schild = 1
14:25:20.614 [1498] <2> childterm: pid=3352 exit=227, signo=0 core=no
14:25:20.614 [1498] <2> schild: wait2() ECHILD
14:25:21.310 [1498] <2> bprd: socket fd from accept() is 10
14:25:21.312 [1498] <2> listen_loop: request complete
14:25:21.320 [3361] <2> logconnections: BPRD ACCEPT FROM 200.200.200.5.47642 TO 200.200.200.5.13720 fd = 10
14:25:21.322 [3361] <2> process_request: setsockopt SO_LINGER on 10 succeeded.
14:25:21.324 [3361] <2> connected_peer: Connection from host netbackup, 200.200.200.5, on non-reserved port 47642
14:25:21.325 [3361] <2> process_request: command C_IMAGE_LIST_4_5 (81) received
14:25:21.325 [3361] <2> process_request: imagelist request = 329199 81 netbackup-bck netbackup netbackup-bck NONE 0  12 90000 1429826399 en_US en_US en_US en_US en_US 8 0 0 0 512 0 0 0
14:25:21.327 [3361] <2> db_getCLIENT_by_hostname: accessing client /usr/openv/netbackup/db/client/dataguard-bck
14:25:21.328 [3361] <2> db_getCLIENT_by_hostname: hostname netbackup not configured for client dataguard-bck
14:25:21.328 [3361] <2> db_getCLIENT_by_hostname: accessing client /usr/openv/netbackup/db/client/netbackup
14:25:21.328 [3361] <2> db_getCLIENT_by_hostname: hostname netbackup not configured for client netbackup
14:25:21.328 [3361] <2> ConnectionCache::connectAndCache: Acquiring new connection for host netbackup, query type 76
14:25:21.329 [3361] <2> logconnections: BPDBM CONNECT FROM 200.200.200.5.47643 TO 200.200.200.5.13721 fd = 6
14:25:21.437 [3361] <8> imagelist: db_IMAGEreceive failed: no entity was found (227)
14:25:21.437 [3361] <2> process_request: imagelist failed - EC status = no entity was found
14:25:21.438 [3361] <2> process_request: EXIT STATUS 227
14:25:21.438 [3361] <2> bprd: /usr/openv/netbackup/bin/userreq_notify image_list netbackup-bck unknown
14:25:21.519 [1498] <2> listen_loop: do_schild = 1
14:25:21.519 [1498] <2> childterm: pid=3361 exit=227, signo=0 core=no
14:25:21.519 [1498] <2> schild: wait2() ECHILD
14:26:24.527 [1498] <2> get_behavior_rec: ?
14:26:24.527 [1498] <2> get_behavior_rec: MD5 digest line
14:26:24.527 [1498] <2> ConnectionCache::connectAndCache: Acquiring new connection for host netbackup, query type 98
14:26:24.528 [1498] <2> logconnections: BPDBM CONNECT FROM 200.200.200.5.47668 TO 200.200.200.5.13721 fd = 10
14:26:24.528 [1498] <2> db_end: Need to collect reply
14:26:24.658 [1498] <2> launch: /usr/openv/netbackup/bin/admincmd/bpstsinfo, pid=3424
14:26:24.667 [1498] <2> listen_loop: do_schild = 1
14:26:24.667 [1498] <2> childterm: pid=3424 exit=0, signo=0 core=no
14:26:24.667 [1498] <2> schild: wait2() ECHILD
14:31:24.701 [1498] <2> get_behavior_rec: ?
14:31:24.701 [1498] <2> get_behavior_rec: MD5 digest line
14:31:24.701 [1498] <2> ConnectionCache::connectAndCache: Acquiring new connection for host netbackup, query type 98
14:31:24.702 [1498] <2> logconnections: BPDBM CONNECT FROM 200.200.200.5.47682 TO 200.200.200.5.13721 fd = 10
14:31:24.702 [1498] <2> db_end: Need to collect reply
14:31:24.834 [1498] <2> launch: /usr/openv/netbackup/bin/admincmd/bpstsinfo, pid=3631
14:31:24.842 [1498] <2> listen_loop: do_schild = 1
14:31:24.843 [1498] <2> childterm: pid=3631 exit=0, signo=0 core=no
14:31:24.843 [1498] <2> schild: wait2() ECHILD

bpdbm log :/usr/openv/netbackup/logs/bpdbm/log.042215

------------------------------------------------------------------------------------

14:28:30.638 [3508] <2> logconnections: BPDBM ACCEPT FROM 200.200.200.5.47675 TO 200.200.200.5.13721 fd = 10
14:28:30.644 [3508] <4> bpdbm: VERBOSE = 2
14:28:30.647 [3508] <2> db_logimagerec: protocol version 11 qtype 318 vers 0 client ? policy ?
14:28:30.647 [3508] <2> db_logimagerec: date1 04/22/15 14:13:30 (1429704810)
14:28:30.647 [3508] <2> db_logimagerec: date2 04/22/15 14:28:30 (1429705710)
14:28:30.647 [3508] <2> db_logimagerec: sched type ? (9)
14:28:30.647 [3508] <2> db_logimagerec: client type 5 ret level -1 elapsed 0 sec
14:28:30.647 [3508] <2> db_logimagerec: backup copy: Standard (0)
14:28:30.647 [3508] <2> image_db: Q_IMAGE_CATALOG_COLLECTION
14:28:30.667 [3508] <2> read_legacy_touch_file: Found /usr/openv/db/data/vxdbms.conf; requested from (vxdbms_conf.cpp.1528).
14:28:30.718 [3508] <2> DbmOdbcConnect::set_connection_id: -1 -> 2153
14:28:30.887 [3508] <2> process_request: request complete: exit status 227 no entity was found; query type: 318
14:28:30.908 [3509] <2> logconnections: BPDBM ACCEPT FROM 200.200.200.5.47676 TO 200.200.200.5.13721 fd = 10
14:28:30.913 [3509] <4> bpdbm: VERBOSE = 2
14:28:30.915 [3509] <2> db_logimagerec: protocol version 11 qtype 282 vers 0 client ? policy ?
14:28:30.915 [3509] <2> db_logimagerec: date2 04/22/15 14:28:30 (1429705710)
14:28:30.915 [3509] <2> db_logimagerec: sched type ? (9)
14:28:30.915 [3509] <2> db_logimagerec: client type 5 ret level -1 elapsed 0 sec
14:28:30.915 [3509] <2> db_logimagerec: options 0x8 compress 0 encrypt 0 Kbytes 0
14:28:30.915 [3509] <2> db_logimagerec: backup copy: Standard (0)
14:28:30.915 [3509] <2> db_logimagerec: image change log time 1429704810
14:28:30.915 [3509] <2> image_db: Q_IMAGE_CHANGELOG
14:28:30.932 [3509] <2> read_legacy_touch_file: Found /usr/openv/db/data/vxdbms.conf; requested from (vxdbms_conf.cpp.1528).
14:28:30.977 [3509] <2> DbmOdbcConnect::set_connection_id: -1 -> 2154
14:28:31.002 [3509] <2> process_request: request complete: exit status 227 no entity was found; query type: 282
14:30:27.188 [3588] <2> logconnections: BPDBM ACCEPT FROM 200.200.200.5.47679 TO 200.200.200.5.13721 fd = 10
14:30:27.194 [3588] <4> bpdbm: VERBOSE = 2
14:30:27.310 [3588] <2> process_request: request complete: exit status 0  ; query type: 91
14:30:27.332 [3589] <2> logconnections: BPDBM ACCEPT FROM 200.200.200.5.47680 TO 200.200.200.5.13721 fd = 10
14:30:27.338 [3589] <4> bpdbm: VERBOSE = 2
14:30:27.428 [3589] <2> process_request: request complete: exit status 0  ; query type: 91
14:31:24.713 [3630] <2> logconnections: BPDBM ACCEPT FROM 200.200.200.5.47682 TO 200.200.200.5.13721 fd = 10
14:31:24.719 [3630] <4> bpdbm: VERBOSE = 2
14:31:24.739 [3630] <2> process_request: request complete: exit status 0  ; query type: 98

BR

Deyaa

Last week we upgraded our Master and Media servers to Netbackup 7.6.0.4 from 7.5.0.7 completing on the 17th April. Everything worked fine until 19th April when the we noticed Oracle and SQL backups were failing with an error 6 and an Exchange backup which normally takes 2.5 hours was still running after 2 days. Client servers are running a variety of versions from 7.1 to 7.5.0.7. We have two media servers and we only have this problem on one media server and the problem only affects some of the servers.

Error codes we are getting are 6, 41 and 196.

Investigating the problem the we found that the problem is the backups to the MSDP storage times out or is very slow in the case of the Exchange backup. Looking in the logs I have seen the following errors:

bptm

00:00:56.003 [7068.8068] <16> 86851:bptm:7068:hpwp-med01-bkp.hcuk.pri: [ERROR] PDVFS: pdvfs_lib_log: mtstrm_is_server_started: Cr_ErrnoException: Get Process Status command failed: Cr_ErrnoException: Timed out after waiting 1200s to send command Get Process Status to mtstrmd
00:00:56.003 [7068.8068] <16> 86851:bptm:7068:hpwp-med01-bkp.hcuk.pri: [ERROR] PDVFS: PdvfsMtstrmStartDaemon: The multi-threaded streaming daemon is not ready to receive requests even after 4 attempts.  Check if mtstrmd is running and look for errors in mtstrmd.log.
00:00:56.003 [7068.8068] <16> 86851:bptm:7068:hpwp-med01-bkp.hcuk.pri: [ERROR] PDSTS: start_mtstrm_session: PdvfsMtstrmStartDaemon failed (18:Improper link)

00:30:28.676 [8116.13800] <16> 84077:bptm:8116:hpwp-med01-bkp.hcuk.pri: libsts openp() 15/04/21 00:30:28: stsm_open_module C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\libstspizapi.dll failed err 2060053 platerr 193: LoadLibrary

dbclient

00:45:29.702 [11258] <16> readCommFile: ERR - timed out after 900 seconds while reading from /usr/openv/netbackup/logs/user_ops/dbext/logs/11258.0.1429572612

01:00:30.755 [11258] <16> readCommFile: ERR - timed out after 900 seconds while reading from /usr/openv/netbackup/logs/user_ops/dbext/logs/11258.0.1429572612

01:00:30.756 [11258] <32> serverResponse: ERR - could not read from comm file </usr/openv/netbackup/logs/user_ops/dbext/logs/11258.0.1429572612>

01:00:30.756 [11258] <16> CreateNewImage: ERR - serverResponse() failed

01:00:30.756 [11258] <16> VxBSACreateObject: ERR - Could not create new image with file /arch_ultq4t6kk_s17085_p1_t877566612.

bpdm

00:00:17.860 [900.10140] <16> 87153:bptm:900:hpwp-med01-bkp.hcuk.pri: libsts openp() 15/04/22 00:00:17: stsm_open_module C:\Program Files\Veritas\NetBackup\bin\\ost-plugins\libstspizapi.dll failed err 2060053 platerr 193: LoadLibrary failed

These errors seem to show the backups are unable to write to the storage as the backups seem to go to the media server ok and then fail because they cannot write to the storage. Apart from the upgrade the Netbackup configuration has not changed.

My gut feeling is that the failures are not caused by the upgrade and possibly not by Netbackup as these errors seem to be a consquence rather than a cause and we had at least a days worth of successful backups beform we started to have problems but as always for a Netbackup Administrator the problem is proving it.

Is anyone able give me any ideas? I've worked on this for 2 days and I am out of them.

Hello everyone

Somebody can help me to check where is the reason about the status code. Last week we had to  insert on the library 100 cartridges to minimize this kind of errors, but today I see the same error. Could be I don't have the enough STU, but I need to know if is this the reason. Which is the log to check this?

May be I have to organize my SLP's, someby have any idea about how can I do it?

As can you see, this are the messages about it:

22-abr-2015 5:00:59 - requesting resource LCM_media_server01-hcart-robot-tld-0
22-abr-2015 5:00:59 - granted resource  LCM_media_server01-hcart-robot-tld-0
22-abr-2015 5:01:00 - begin Duplicate
22-abr-2015 5:01:00 - started process RUNCMD (pid=27132102)
22-abr-2015 5:01:01 - ended process 0 (pid=27132102)
22-abr-2015 5:01:01 - requesting resource media_server01-hcart-robot-tld-0
22-abr-2015 5:01:01 - requesting resource @aaaaj
22-abr-2015 5:01:01 - reserving resource @aaaaj
22-abr-2015 5:01:02 - end Duplicate; elapsed time 0:00:02
22-abr-2015 5:01:02 - Error nbjm (pid=25231436) NBU status: 96, EMM status: No media is available
22-abr-2015 5:01:02 - Error nbjm (pid=25231436) NBU status: 96, EMM status: No media is available
22-abr-2015 5:01:02 - Error nbjm (pid=25231436) NBU status: 96, EMM status: No media is available
unable to allocate new media for backup, storage unit has none available  (96)

How would I configure the backup_exit_notify script to email me when certain clients have failed their backups and be able to filter the emails with respect to the policy names?

Hello Folks,

We are planning to upgrade the firmware version of all 8 tape drives of our existing Oracle SL150 library in our NetBackup environment.

Just wanted to know whether upgrading the firmware at Library/tape drive end requires any LTID restart or complete NetBackup restart ?

As far as I know, LTID restart is only required whenever there is any new addition/change/delete in tape drive configuration.

Just want to confirm if such a restart is really required for tape drive firmware upgrade too.

Please suggest.

Hi Experts,

I am having a query, please provide solution.

In Netbackup 7.5, one policy Windows is having 100 clients( without multiple streams enabled in policy).
I want one client backup to run with multiple streams on daily basis(remaining client should run without multiple streams)Is there any way out for this( except for creating new policy)?

Master server OS,Solaris 10

Hi i amtrying to run a backup of a virtual machine, but i am receiving this error.

/20/2015 6:21:16 PM - Info nbjm(pid=8120) starting backup job (jobid=92040) for client SUBFPS8.pttphils.com, policy VMBackup_Critical_Servers, schedule Daily_Full_Backup 

4/20/2015 6:21:17 PM - estimated 0 Kbytes needed

4/20/2015 6:21:17 PM - Info nbjm(pid=8120) started backup (backupid=SUBFPS8.pttphils.com_1429525276) job for client SUBFPS8.pttphils.com, policy VMBackup_Critical_Servers, schedule Daily_Full_Backup on storage unit subbacw_msdp_storage_unit

4/20/2015 6:21:17 PM - started process bpbrm (8484)

4/20/2015 6:21:17 PM - Info bpbrm(pid=8484) SUBFPS8.pttphils.com is the host to backup data from    

4/20/2015 6:21:17 PM - Info bpbrm(pid=8484) reading file list from client       

4/20/2015 6:21:17 PM - connecting

4/20/2015 6:21:18 PM - Info bpbrm(pid=8484) starting bpbkar32 on client        

4/20/2015 6:21:18 PM - Info bpbkar32(pid=13284) Backup started          

4/20/2015 6:21:18 PM - connected; connect time: 00:00:01

4/20/2015 6:21:19 PM - Info bpbkar32(pid=13284) CONTINUE BACKUP received.         

4/20/2015 6:21:19 PM - Info bptm(pid=15040) start           

4/20/2015 6:21:19 PM - Info bptm(pid=15040) using 262144 data buffer size       

4/20/2015 6:21:19 PM - Info bptm(pid=15040) setting receive network buffer to 1049600 bytes     

4/20/2015 6:21:19 PM - Info bptm(pid=15040) using 30 data buffers        

4/20/2015 6:21:26 PM - Info bptm(pid=15040) start backup          

4/20/2015 6:21:50 PM - begin writing

4/20/2015 6:25:15 PM - Info bpbkar32(pid=13284) INF - Transport Type = nbd      

4/20/2015 6:31:23 PM - Info bptm(pid=15040) waited for full buffer 2620 times, delayed 22795 times   

4/20/2015 6:31:23 PM - Info bpbkar32(pid=13284) bpbkar waited 73 times for empty buffer, delayed 4084 times.  

4/20/2015 6:31:37 PM - Info subbacw.pttphils.com(pid=15040) StorageServer=PureDisk:subbacw.pttphils.com; Report=PDDO Stats for (subbacw.pttphils.com): scanned: 2221417 KB, CR sent: 64738 KB, CR sent over FC: 0 KB, dedup: 97.1%

4/20/2015 6:31:39 PM - Error bpbrm(pid=8484) could not send server status message      

4/20/2015 6:31:39 PM - Critical bpbrm(pid=8484) unexpected termination of client SUBFPS8.pttphils.com       

4/20/2015 6:31:39 PM - Info bpbkar32(pid=0) done. status: 11: system call failed      

4/20/2015 6:31:39 PM - end writing; write time: 00:09:49

system call failed(11)

Help pls..

In windows system log  every 5 min I see this message.

I have two tape drive. Cleaning Frequency  is set 120 and 140 hours

Screenshots  are in the  attachments.

And how to know what drive have index 0 ?  One tape drive  is tape library  (robotics library)  for 8 tapes,  but  cleaning tape in it  is out.

Any ideas ?

Hello all,

I'm trying to make BRM on Oracle VM LDOM for Solaris 11.

I have the following error saying that there is no /cdrom.

cdrom on ldom is mount as disk on /.cdrom

bellow the message.

can someone help me resolv that issue?

Enter the NetBackup client name : client
Enter the client's netmask (dotted decimal form) : 192.168.200.8

Enter the client's netmask (dotted decimal form) : 255.255.255.0
Enter the NetBackup master server name : master
Enter the NetBackup master server IP Address (dotted decimal form) : 192.168.200.1
Enter the client's default gateway (dotted decimal form) : 192.168.200.250
add net default: gateway 192.168.2.250
add persistent net default: gateway 192.168.2.250
Hostname: client
Apr 21 17:42:33 netbackup[1353]: OID:122:V-1-6 Unable to load configuration settings.
Apr 21 17:42:33 netbackup[1353]: OID:128:V-1-6 Unable to load configuration settings.
Apr 21 17:42:35 netbackup[1420]: OID:122:V-1-6 Unable to load configuration settings.
Apr 21 17:42:35 netbackup[1420]: OID:128:V-1-6 Unable to load configuration settings.
Apr 21 17:42:35 netbackup[1423]: OID:122:V-1-6 Unable to load configuration settings.
Apr 21 17:42:35 netbackup[1423]: OID:128:V-1-6 Unable to load configuration settings.
Apr 21 17:42:35 netbackup[1426]: OID:122:V-1-6 Unable to load configuration settings.
Apr 21 17:42:35 netbackup[1426]: OID:128:V-1-6 Unable to load configuration settings.
Apr 21 17:42:35 netbackup[1429]: OID:122:V-1-6 Unable to load configuration settings.
Apr 21 17:42:35 netbackup[1429]: OID:128:V-1-6 Unable to load configuration settings.
Reconfiguring /dev and /devices for Bare Metal Restore
Apr 21 17:42:37 netbackup[1439]: OID:122:V-1-6 Unable to load configuration settings.
Apr 21 17:42:37 netbackup[1439]: OID:128:V-1-6 Unable to load configuration settings.
Apr 21 17:42:37 netbackup[1442]: OID:122:V-1-6 Unable to load configuration settings.
Apr 21 17:42:37 netbackup[1442]: OID:128:V-1-6 Unable to load configuration settings.
Apr 21 17:42:38 netbackup[1446]: OID:122:V-1-6 Unable to load configuration settings.
Apr 21 17:42:38 netbackup[1446]: OID:128:V-1-6 Unable to load configuration settings.
ERROR: Shared Resource Tree /cdrom/ not mounted.
ERROR: Please boot with correct Media Boot CD or network boot image.
Apr 21 17:42:38 netbackup[1450]: OID:122:V-1-6 Unable to load configuration settings.
Apr 21 17:42:38 netbackup[1450]: OID:128:V-1-6 Unable to load configuration settings.
Apr 21 17:42:38 netbackup[1456]: OID:122:V-1-6 Unable to load configuration settings.
Apr 21 17:42:38 netbackup[1456]: OID:128:V-1-6 Unable to load configuration settings.

Bare Metal Restore has failed.
Now, you will be dropped to a shell prompt.
You may reboot the system when you have completed diagnosis.

 df -h
Filesystem             Size   Used  Available Capacity  Mounted on
/devices/ramdisk-root:a
                       233M   142M        91M    62%    /
/devices                 0K     0K         0K     0%    /devices
/dev                     0K     0K         0K     0%    /dev
ctfs                     0K     0K         0K     0%    /system/contract
proc                     0K     0K         0K     0%    /proc
mnttab                   0K     0K         0K     0%    /etc/mnttab
swap                   5.3G   2.0M       5.3G     1%    /system/volatile
objfs                    0K     0K         0K     0%    /system/object
sharefs                  0K     0K         0K     0%    /etc/dfs/sharetab
/devices/virtual-devices@100/channel-devices@200/disk@0:a
                       630M   630M         0K   100%    /.cdrom
/dev/lofi/1            1.1G   1.1G         0K   100%    /usr
/dev/lofi/2            105M   105M         0K   100%    /mnt/misc
/mnt/misc/opt          105M   105M         0K   100%    /mnt/misc/opt
swap                   5.3G    16K       5.3G     1%    /root
swap                   5.3G    64K       5.3G     1%    /jack
swap                   5.3G   280K       5.3G     1%    /tmp

Hi,

I am currently trying to plan an upgrade of our whole Netbackup environment which consists of the following:

A master server and 2 Netbackup 5220 appliances at one site (site A).

A master server and 2 Netbackup 5220 appliances at another site (site B).

All versions of Netbackup are 7.6.0.1 (or 2.6.0.1 for the appliances).

Both sites conduct their own backups for the clients at that site and then replicate the images to the other site via AIR (site A replicates to site B and vice versa).

I wish to upgrade the whole environment to 7.6.1.1 and was wondering the best way to do it whilst minimising downtime etc.

For example, can I upgrade site A one week and then site B the next week or will the appliances being on different versions for a week affect replications?

Any advice would be greatly appreciated. Many Thanks,

Ade

Hi all,

can some one help me resolv that issue on MsSQL GUI?

I tryed to restore MsSQL Database en the GUI report the following : No backup SQL server object were found for client, in the specified timeframe

How can I resolve that issue

BR

Hi Experts,

We have one master server windows 2008 and 8 drives.

8 drives are visible on OS level and working fine.

We are experincing issue with the Drives 1 or 2 drives are taking too much time to mount tapes. Its an intermittent issue. Sometimes all 8 are working perfectly fine. We observed its not only a particular drive but if all 7 drives are working 1 of them is not mounting tape due to which backups are in queue and after half an hour it mounts the tape and all drives start working.

In scan -changer command on master server it shows all the 8 drives with serial number.

However scan command also shows all 8 drives with serial number and on specific each drives there are only 5 drives. Is there any issue?

or if scan -changer shows all the 8 drives is it ok? if its ok then why scan command is showing 5 drives( Indivudual details of the drives ) after showing all 8 drives ? 

Hi,

I have some server didn't complete the backup and I receive ''socket write failed  (24)''.

If I look inside the log I have this information: ''ERR - Cannot write to STDOUT. Errno = 110: Connection timed out''

The connexion are good between client server and master. The full Backup are good but not the Differential Incremental Backup.

My client server is Linux Redhat 2.6.18 and my master is SunOS(5.10) version 7.5.0.6

What do you think ?

It's possible to put a trap for to see what happen during the backup ?

Thanks,

Our backup server is NBU Enterprise Server, 7.6.1.1 running on OEL 5.10 (x86), on a Dell R620 server and Dell PVTL 2000 (2 x LTO5 drives), each drive connected via 6Gps SAS interface to NBU server. 

We have two Exchange 2010 servers, each DB over 420GB. I put in place a Windows 2008 R2 proxy server to handle the duplication of images from disk (BasicDisk) to tape. We need the GRT option as we need to recover items at a message level. 

What has been erratically happening is that duplication jobs fail with a 191 status and the dreaded:
04/23/2015 09:08:17 - Error bpduplicate (pid=828) db_IMAGE() failed: database system error (220)
04/23/2015 09:08:17 - Error bpduplicate (pid=828) Status = no images were successfully processed.
04/23/2015 09:08:17 - Error bpduplicate (pid=828) Duplicate of backupid exch2_1429750827 failed, database system error (220).
04/23/2015 09:08:17 - Error bpduplicate (pid=828) Status = no images were successfully processed.
 

So... been going back and forth with support and for some reason, today I looked at the Application Log on the proxy server and found:

Error      4/23/2015 9:08:16 AM    Application Error              1005       (100)

Error      4/23/2015 9:08:16 AM    Application Error              1000       (100)

Error      4/23/2015 9:08:16 AM    Application Error              1000       (100)

The detail of the Event ID 1000 is:

Log Name:      Application
Source:        Application Error
Date:          4/23/2015 9:08:16 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      GRTPROXY
Description:
Faulting application name: nblbc.exe, version: 7.601.115.212, time stamp: 0x54dcea59
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000006
Fault offset: 0x0000000000029c42
Faulting process id: 0x5a0
Faulting application start time: 0x01d07dbf25e6bbf8
Faulting application path: C:\Program Files\Veritas\NetBackup\bin\nblbc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: cd8dd4eb-e9b9-11e4-8564-0050568d7352
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-23T13:08:16.000000000Z" />
    <EventRecordID>4001</EventRecordID>
    <Channel>Application</Channel>
    <Computer>GRTPROXY</Computer>
    <Security />
  </System>
  <EventData>
    <Data>nblbc.exe</Data>
    <Data>7.601.115.212</Data>
    <Data>54dcea59</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18247</Data>
    <Data>521eaf24</Data>
    <Data>c0000006</Data>
    <Data>0000000000029c42</Data>
    <Data>5a0</Data>
    <Data>01d07dbf25e6bbf8</Data>
    <Data>C:\Program Files\Veritas\NetBackup\bin\nblbc.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>cd8dd4eb-e9b9-11e4-8564-0050568d7352</Data>
  </EventData>
</Event>

And the detail of EventID 1005 is as follows:

Log Name:      Application
Source:        Application Error
Date:          4/23/2015 9:08:16 AM
Event ID:      1005
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      GRTPROXY
Description:
Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program NetBackup because of this error.

Program: NetBackup
File: 

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C00000C4
Disk type: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="49152">1005</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-23T13:08:16.000000000Z" />
    <EventRecordID>4003</EventRecordID>
    <Channel>Application</Channel>
    <Computer>GRTPROXY</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>NetBackup</Data>
    <Data>C00000C4</Data>
    <Data>0</Data>
  </EventData>
</Event>

Any ideas as to why nblbc would crash?