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the restore failed to recover the requested files (5)

August 29, 2013, 9:19 pm
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I need a solution

Hi All,

 

I need to restore some files to its original source. But, it failed: here's the detail:

08/30/2013 11:07:39 - begin Restore
08/30/2013 11:07:40 - number of images required: 1
08/30/2013 11:07:40 - media needed: JL1173
08/30/2013 11:07:43 - restoring from image mediadrc_1377680400
08/30/2013 11:07:44 - connecting
08/30/2013 11:07:45 - Error bpbrm (pid=2253) client mediadrc didn't start
08/30/2013 11:07:45 - requesting resource JL1173
08/30/2013 11:07:45 - granted resource  JL1173
08/30/2013 11:07:45 - granted resource  HP.ULTRIUM5-SCSI.006
08/30/2013 11:07:52 - restored from image mediadrc_1377680400; restore time: 0:00:09
08/30/2013 11:07:53 - Warning bprd (pid=23537) Restore must be resumed prior to first image expiration on Wed Sep 04 16:00:00 2013
08/30/2013 11:07:53 - end Restore; elapsed time 0:00:14
the restore failed to recover the requested files (5)
 
Please help me to solve this problem. Thank you
1377842868
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NBU file installation and patch

August 29, 2013, 9:37 pm
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I do not need a solution (just sharing information)

Hi,

I just installed master server 7.5.0.6 in linux.
What are the installation files name for windows client and patch?
are they NetBackup_7.5_CLIENTS / NetBackup_7.5_Win_zip / NB_7.5.0.6.winnt.x64.exe or what?

Thanks,
IAW

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End of 6.5 compatibility on Netbabackup 7.5.0.5 and higher

August 30, 2013, 1:29 am
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I need a solution

HEllo,

 

i have noticed that since release of Netbackup 7.5.0.5, client compatibility start now at 7.0 version, before it was 6.0 in Netbackup 6.5.0.4 (see in release note)

I know the end of support of Netbackup 6.5 version but how Unix client in 32 bits can be backuped ?

We have a lot of servers and a part of Linux 32 bits.

For exemple, does Netbackup 7.6 can backup Linux client in 6.5.6 ?

If you have information, feedback on this i would like to share your experience.

 

Thank you :)

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Image Fragment size 102400 causes backup to fail with error 24 (socket write failed)

August 30, 2013, 1:36 am
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I need a solution

Friends,

Master 7.5.0.4 media 7.5.0.4 client W2K8 running 7.1.0.4 snapshot backup of a an area that receives the dump of 1TB everyday.

media server has built in 3TB storage - so basic disk storage unit with maximum no of streams set to 4 and fragment size 10240. 

strangely backup runs and soon as it hits 102400GB fragment size it fails with error 24 socket write failed. i have changed the fragment size to 512000 and its been running happily. 

any suggestions would highly be appreciated.

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Need to increase jobs in Activity Monitor

August 30, 2013, 2:44 am
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I need a solution

Hello All,

Im able to see only 5 days job's in Activity monitor in Windows. Can you suggest how to view the Logs for 1 month. I did some changes in host properties even though it was same.Any one please suggest me .

FYR

Log.png

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Script to get media ID, slot #, and media Status (FULL, IMPORT, etc)

August 30, 2013, 5:46 am
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I need a solution

Hello

 

I am trying to create a script that will search a specific robot for all Full Media and then eject them into the Import/Export station. 

 

So, far I have found this off of this Site, and works well....but there is still manual intervention.  I still need to identify, using the GUI which tapes are free and them create a .txt file.

for /f "tokens=1,2" %%a in (eject_tapes.txt) do "C:\Program Files\veritas\netbackup\volmgr\bin\vmchange" -res -m %%a -mt <HCART> -rh <robothostname> -rt <tld4> -rn <0>  -rc1 %%b -e -sec 1

"C:\Program Files\veritas\veritas\volmgr\bin\vmupdate" -rt <TLD> -rn <0> -rh <robothostname> -h <hobak1> -use_barcode_rules

 

 

I am looking for a way to capture the Media ID, Slot of all FULL Media and write iot to a text file, to the begininng of the script above.  If it is even possible.

 

 

Thanks

 

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Unable to retrieve the version of the server

August 30, 2013, 8:30 am
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I need a solution

I have configured Access control on my master server and restart the service but whenever I try to access the administration console on the master server I am getting the error "Unable to retrieve the version of the server". The master server and media server are on the same server and the environment is not clustered. I am using NetBackup 7.5. Has anyone experieenced this issue before??

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Gzipped files NOT backed up by differential incremental backup.

August 30, 2013, 10:58 am
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I need a solution

On day 1, a data file is created. It is backed up by the daily incremental backup.

On day 4, that same data file is compressed with gzip. It is SKIPPED by that night's incremental backup!

The gzipped version of the file is not backed up until the weekly full backup!

I know why: The modification time on the file is not changed by gzip. Netbackup goes by inode and modification time.

Can Netbackup be instructed to backup files if they're renamed? What other options do I have?

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DB2 db backups on AIX getting "Script exited with status = 4 "

August 30, 2013, 11:09 am
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I need a solution

Nothing more in the Activity Monitor's parent process detail log other than the next line which says "bphdb exit status = 6: the backup failed to back up the requested files".  Any idea where this path to the archive file might be located??

Failed parent process forced a rerun of the backup.  Currently have logging enabled.

This just started happening.  No NetBackup or AIX updates on the applicable LPAR have occurred for several months.

Thanks!

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FT services are UP on media server but master server sees FT enabled as NO

August 30, 2013, 12:25 pm
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I need a solution

Hello I have installed a new Media server, marked my hba ports as target and started the FT services. I see the FT services are UP, but on the master server, this media server is seen as an ordinary media server woth the FT enabled as NO. The option to enable the FT services is greyed as shown in the screenshot. I have an existing media FT server shich is working fine (sesegx09 in te screenshot)

Master server is RHEL 5.6 NBU 7.5.0.4

Media server sesegx25 is RHEL 5.9 NBU 7.5.0.4

[root@sesegx25 ~]# bpps -a
NB Processes
------------
root     15517     1  0 14:39 ?        00:00:00 /usr/openv/netbackup/bin
root     15576 15517  0 14:39 ?        00:00:02 /usr/openv/netbackup/bin
root     16120     1  0 14:39 ?        00:00:00 /usr/openv/netbackup/bin
root     16123     1  0 14:39 ?        00:00:00 /usr/openv/netbackup/bin
root     16283     1  0 14:39 ?        00:00:00 /usr/openv/netbackup/bin
root     16296     1  0 14:39 ?        00:00:00 /usr/openv/netbackup/bin
root     16343     1  0 14:39 ?        00:00:00 /usr/openv/netbackup/bin
root     16386     1  0 14:39 ?        00:00:00 /usr/openv/netbackup/bin
root     16407     1  0 14:39 ?        00:00:00 /usr/openv/netbackup/bin

MM Processes
------------
root      7933     1  0 14:41 ?        00:00:00 /usr/openv/volmgr/bin/lt
root      7948  7933  0 14:41 ?        00:00:00 tldd
root      7949  7933  0 14:41 ?        00:00:00 avrd
root     16274     1  0 14:39 ?        00:00:00 vmd

 

Anyone have a clue how to troubleshoot this?

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When browsing for mailboxes on the Exchange 2010 server no mailboxes or public folders in spanish are displayedWhen browsing for mailboxes on the Exchange 2010 server no mailboxes or public folders in spanish are displayed

August 30, 2013, 3:38 pm
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I need a solution

Hi

I have a master server 7.5.0.6 and exchange 2010 over Virtual machine, when i browse from " backup,archive and restore" the mailbox in english (top of information store" show me all his content but the mailbox in spanish "principio de almacen de informacion" dont show nothing and get the status error 227 "no entity was found".

 

Thanks

 

 

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Snapshot client?

August 31, 2013, 1:27 am
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Hi, what is differences between 'snapshot client' backup and regular backup? In documentation there is written that snapshot client backup makes point-in-time presentation of drive and dont lock drive. So what? Any kind on backup, example standard or ms-windows also make point-in-time presentation and also dont lock drive. Microsoft integrated VSS never lock drive. And when I make regular standard backup with netbackup, then in client options I can choose to use VSS or symantec own open-file-provider. Also, with 'snapshot client backu' there is not possibility to save windows system-state. This is strange, because windows VSS always makes also system-state through VSS writers. And when I use Netbackup regular backup, then I can include system-state. But system-state can only made through VSS, so it is also made through snapshot. Where is the point of term "snapshot client"?

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Media server 100% cpu usage in one job.

August 31, 2013, 1:54 am
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Hi, I have media server in VMWare Workstation 9 VM, guest OS is windows 2008 R2. For VM set 2 cpu and 4 GB memory. I use deduplication, indexing, disaster recovery info collection, trueimage info collection, acceleration and made system-state and drive C (about 20 GB used) backup from Netbackup master-server, located in other VM. The backup succeed without errors, but it took 15 h to complete and writing speed was about 500 KB/s. VMWare Workstation host system is Windows 2012 and virtual disk is in storage-spaces in mirror. Its too slow to accept. Now I plan to put media server into dedicated physical machine. I can choose to put it into 2008 server running in plain hardware or running in ESXi. Dont know, maybe ESXi also slows down backup speed. Only storage for deduplic ation I cant put into new server. I can use iSCSI - iSCSI server in present 2012 server and iSCSI client in new media-server. Maybe iSCSI also slows dows backup?

 

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"initialize" in bare-metal restore?

August 31, 2013, 2:29 am
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I need a solution

What exactly means "initialize"? Does it means client disks mappings only while restore operation or does it means also disk mappings while restored Windows is booted up?  

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EMM does not respond error 92

August 31, 2013, 7:44 am
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I need a solution

Hi, everyone,

I have a NBU MASTER/MEDIA server working(not anymore) in WS2K8 R2

I did a restart on the master server, then i start to get error 92 trying to get to the EMM, now i dont have any info about any job. please I need some help!

 

 

error.jpg

 

Ran bpps got the following

error2_0.jpg

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NBU 1500 clients

August 31, 2013, 9:21 am
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I need a solution
 Hi ALL CHAMPS,
 
We have 10 master in 10 sites  and 10000  client  in total in all in our different environments.
 
How can I  identify  to which  master server the client  belongs.I mean while installing Netbackup on those clients,what master server name to give.
 
How to identify that??
 
NBU linnux 7.1
client :windows 2008
 
Thanks in advance
 

 

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catalog recovery

August 31, 2013, 10:33 pm
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I need a solution

Hi ALL,

 

Please can anybody provide me the steps or documentation of:

  • Doing a complete catalog recovery when I have no DR file.no email  and I dont know on which tapes my catalog backup ran.I have 200 tapes with me onsite.

 

 

NBU 7.1

Linux

 

Thanks in advance

Zoan

Washington DC

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Media Mounting Issues - NBU 7.1 with mhVTL

August 31, 2013, 11:27 pm
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I need a solution
Config:
All Windows OS.
S002 - Master
S003 - Media Server - with locally installed mhVTL Robot & 2 hcart Drives.
S004 - Media Server - with S003 mhVTL Robot & 2 hcart Drives.
 
Issue:
NetBackup keeps on trying to mount the Media in drives for S004, but fails and Downs the drives.
 
Event log:
TLD(0) [3088] timed out after waiting 845 seconds for ready, drive 3.
Operator/EMM server has DOWN'ed drive IBM.ULT3580-TD4.002 (device 0)
 
Diagnostics:
Robtest on S003 alreasy shows that Media is in the Drive.
 
s d

drive 1 (addr 1) access = 1 Contains Cartridge = yes

Source address = 1055 (slot 32)

Barcode = T00041L4

drive 2 (addr 2) access = 1 Contains Cartridge = no

drive 3 (addr 3) access = 1 Contains Cartridge = yes

Source address = 1074 (slot 51)

Barcode = T00060L4

drive 4 (addr 4) access = 1 Contains Cartridge = no

READ_ELEMENT_STATUS complete

Detailed status for Backup job –
09/01/2013 09:35:28 - Info bpbrm (pid=3980) telling media manager to start backup on client
09/01/2013 09:35:28 - Info bptm (pid=304) using 65536 data buffer size
09/01/2013 09:35:28 - Info bptm (pid=304) using 12 data buffers
09/01/2013 09:35:29 - Info bpbrm (pid=3876) S004-nbu is the host to backup data from
09/01/2013 09:35:30 - Info bpbrm (pid=3876) sending bpsched msg: CONNECTING TO CLIENT FOR S004-nbu_1378008324
09/01/2013 09:35:30 - Info bpbrm (pid=3876) start bpbkar32 on client
09/01/2013 09:35:30 - Info bptm (pid=304) start backup
09/01/2013 09:35:30 - Info bptm (pid=304) Waiting for mount of media id 0060L4 (copy 1) on server s004-nbu.
09/01/2013 09:35:30 - connecting
09/01/2013 09:35:30 - connected; connect time: 0:00:00
09/01/2013 09:35:31 - mounting 0060L4
09/01/2013 09:35:34 - Info bpbkar32 (pid=2740) Backup started
09/01/2013 09:35:34 - Info bpbrm (pid=3876) Sending the file list to the client
09/01/2013 09:54:21 - Error bptm (pid=304) error requesting media, TpErrno = Robot operation failed
 
Log from -
C:\Program Files\VERITAS\NetBackupdb\media\drives\drive_IBM.ULT3580-TD4
 
MODE = 0
TIME = 1378008330
MASTER = s002-nbu
SR_KEY = 0 1
PATH = {3,0,0,1}
MEDIA = 0060L4
REQID = -1378003663
ALOCID = 180
RBID = {7494A4EA-3C6C-4A45-B46B-ACA46CE11B12}
PID = 304
FILE = C:\Program Files\Veritas\NetBackup\db\media\tpreq\drive_IBM.ULT3580-TD4.002
DONE
 
Media Server bptm log : http://sdrv.ms/15htQ2Z (outlook.com skydrive)
 
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NBCC -DEBUG gives me the following error

September 1, 2013, 4:37 am
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I need a solution

Hello,

I am trying to upgrade my 7.0 netbackup to 7.1. I started with the execution of the command NBCC -debug -use_reg_cmd 32 and it gives me the following error which i do not understand:

************************************************************
1.0  Gathering initial NBCC information
1.1  Querying configured network interfaces

> "C:\WINDOWS\system32\ipconfig" 2>&1

Configuration IP de Windows

Carte Ethernet Connexion au réseau local 3 :

        Suffixe DNS propre à la connexion  :
        Adresse IP. . . . . . . . .á. . .  : 10.53.64.114
        Masque de sous-rÚseau . . .á. . .  : 255.255.255.0
        Passerelle par dÚfaut . . .á. . .  :

Carte Ethernet Connexion au rÚseau local 2 :

        Suffixe DNS propre Ó la connexion  :
        Autoconfiguration d'adresse IP. .  : 169.254.25.129
        Masque de sous-rÚseau . . .á. . .  : 255.255.0.0
        Passerelle par dÚfaut . . .á. . .  :

1.2  Building hostname services information
DEBUG - os_chks::determine_host_services
DEBUG - Count of hostnames = 1
1
DEBUG - os_chks::chk_dns_hn
DEBUG - "C:\WINDOWS\system32\nslookup" srvseaco-nbu-1
DEBUG - *** win-piwyunoxyey.seaco.intranet ne parvient pas à trouver srvseaco-nb
u-1 : Server failed
DEBUG - Serveur :  win-piwyunoxyey.seaco.intranet
DEBUG - Address:  10.53.64.150
DEBUG - DNS IP Addresses detected for srvseaco-nbu-1
1

1.3  Obtaining initial NetBackup configuration information
OUT_DEBUG - os_chks::query_registry_values
OUT_DEBUG - Checking for values in HKEY_LOCAL_MACHINE/Software/VERITAS/NetBackup
/CurrentVersion/INSTALLDIR
Command = reg query "HKEY_LOCAL_MACHINE\Software\VERITAS\NetBackup\CurrentVersio
n" /v "INSTALLDIR" /reg:32 2>&1
Exit status = 1

There was a problem obtaining the NetBackup installation path from the
Windows registry.

2.1  Processing detected NetBackup server entries
       There were no entries in the internal server entries list to process

     NBCC aborted!  No NetBackup catalog information was gathered
or checked.

************************************************************

What is the problem please???

Thanks in advance

 

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image cleanup imp

September 1, 2013, 8:55 am
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I need a solution

Hallo allemaal,

Ik stel bpimage-cleanup-allclients manually.With deze opdracht, ik moet ook draaien nbdelete-allvolumes-force?

Automatioc afbeelding cleanup job omvat zowel boven-opdrachten.

En in geval van tape, ik moet bpimage-cleanup-allclients en bpexpdate-deassignempty-force handmatig uitvoeren?

Ben ik juist?

 

Hi ALL,

I am running bpimage -cleanup -allclients manually.With this command,I have to also run nbdelete -allvolumes -force?(disk backup)

Automatioc image cleanup  job includes both above commands.

 

And in case of tape ,I have to run bpimage -cleanup -allclients and bpexpdate -deassignempty -force manually?(tape backup)

Am I correct?

 

NBU 7.1

Solaris 5.9(tikanga)

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