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User backup failing for SQL

December 13, 2013, 12:48 am
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Hi 

DBA team is running backup via script and its failing with the below error

   C:\Program Files\VERITAS\NetBackup\bin>bpbackup.exe -w -t 13 -L c:\mssql\APEAPPGNK001\admsql\save\log\try.log c:\mssql\APEAPPGNK001\admsql\save\log\s
avedb.log
EXIT STATUS 48: client hostname could not be found
 

We have recently moved this client from mas1 to mas2.

Thou full and incremental backups are succesfull on this client, only user backup are failing. 

What could be the correct and where?

 

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Migrating the oracle backup from old to new media server

December 13, 2013, 3:20 am
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Copy all the children of the comment that is the source of this new discussion.
I need a solution

**** Moved to new discussion from https://www-secure.symantec.com/connect/forums/need-migrate-db2-online-backup-archive-different-master-server ****

 

Hello Nagall & Marinne,

Many Thanks for your suggestion !! All DB2 backup worked fine and tested successfully.

But i am facing issue with an oracle backup which is failing with error code 48 (client hostname could not be found).

I tried migrating the oracle backup from old to new media server.

Followed the same steps but it's failing. Initially with 58 and now with 48.

Not sure

Please help !!

 

 

 

 

9547621
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RDSM has encountered an STS error updateStorageServerConfig

December 13, 2013, 6:03 am
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Hello Guys...

 

Hello everyone.
 
I'm preparing my environment to configure the Air
I have 2 Master servers in different domains
 
A: nb-5220-01
B: nb-5220-02 -
 
According to all documentation and recommendations to guide and implement the Air, start here by putting the credentials for replication.
 
By putting the credentials of the site within the B site A message appears below and can not authenticate me.
 
Capturar.JPG
 
Has anyone experienced this?
 
Tks,
Juliano Santos
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REQUIRED_INTERFACE still valid on 7.5?

December 13, 2013, 6:42 am
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I haven't had to use REQUIRED_INTERFACE since version 6 days, but I was recently asked if there was a way to redirect backup traffic from a client via a separate NIC, so naturally I thought REQUIRED_INTERFACE would do the trick. However, in reading the admin guide, its not clear whether it is a supported parameter, with the new REQUIRED/PREFERRED_NETWORK settings that are available.

Also, is there an NBU log that would show that the backup connection is using the appropriate interface? I know you can check the stats on the client side during the backups, but I don't have access to the clients. And on the media server side, all the data goes to the same interface, regardless of which nic the client is sending the data from.

thanks

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Restores Without Reverse Resolution On Default Configuration

December 13, 2013, 12:25 pm
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I have been tasked with an unusual requriement to "troubleshoot a success" for a customer's restore job. 

 

Master: Solaris 10 NB 7.1

Media: Red Hat 2.6 NB 7.1

Client: Windows 2008 NB 7.1 (VMware guest, VADP Flash-windows backups).

There is no reverse lookup for the client.  The master server fails to resolve anything using either of two commands:

# nslookup <client IP address>

# bpclntcmd -ip <client IP address>

The client's registry is set to the default,

REVERSE_NAME_LOOKUP = ALLOWED

Yet, we can successfully run restores from the client's Backup, Archive, And Restore Console.

From the client, I still cannot reverse-resolve the IP address with nslookup <client IP address>, but I can resolve it with bpclntcmd -ip <client IP address>.

Still, though, all Symantec documentation insists that the reverse resolution is required on all three tiers (master, media, client) for all three tiers.  Shouldn't this restore fail?

(Yes, the customer does insist on a thorough root cause for this "successful restore".  It's not worth explaining why on the forum.)

 

 

 

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No Media is available

December 13, 2013, 3:12 pm
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Hi,

i get these error messages in NetBackup:

 

12/13/2013 18:00:00 V1 S:degbackup01 C:degfile.klideg.de J:23031 (U:23031,0)

  Error(0x10) General(0x2) nbjm

  NBU status: 96, EMM status: No media is available

 

12/13/2013 18:00:00 V1 S:degbackup01 C:degfile.klideg.de J:23031 (U:23031,0)

  Info(0x4) BackStat(0x44) nbpem

  CLIENT degfile.klideg.de  POLICY KLIDEG_DEGFILE  SCHED Full  EXIT STATUS 96

  (unable to allocate new media for backup, storage unit has none available)

 

12/13/2013 18:00:00 V1 S:degbackup01 C:degfile.klideg.de J:23031 (U:23031,0)

  Error(0x10) Backup(0x4) nbpem

  backup of client degfile.klideg.de exited with status 96 (unable to allocate

  new media for backup, storage unit has none available)

 

I have on policy to backup our fileserver with two partitions. We want to keep the backups two weeks, so the rention time is 3 weeks. On Friday there is at 18.00h full backup. Monday-Thursday, 18.00h diff backup. On friday morning we change the two LTO5-Tapes.

One Tape is "Full", other tape is "Active" in state.

Why cant the policy find the medias or set them to "Active"?

 

Many thanks.

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Exchange 2013 Archive Database Backup

December 14, 2013, 1:36 am
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Hello Forum,

 

Need to backup Exchange 2013 archive database having only active copy from Netbackup 7.5.0.6.

Client is on W2K12 and Backup Infra on Solaris 10.

Getting following error when backup is executed.

-----------------------------------------------------------------------------------------------------------------------------------

2/14/2013 12:55:12 - Info bpbrm (pid=8806) Starting create snapshot processing
12/14/2013 12:55:14 - Info bpfis (pid=22412) Backup started
12/14/2013 12:56:18 - Critical bpbrm (pid=8806) from client : FTL - snapshot preparation failed - Unable to backup Exchange database. It may not be mounted., status 69
12/14/2013 12:56:18 - Info bpfis (pid=22412) done. status: 69
12/14/2013 12:56:18 - end Snapshot: Create Snapshot; elapsed time 0:01:11
12/14/2013 12:56:18 - Info bpfis (pid=0) done. status: 69: invalid filelist specification
12/14/2013 12:56:18 - end writing
Operation Status: 69

----------------------------------------------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------------------------------------------------

12/13/2013 18:10:54 - Info bpfis (pid=46224) Backup started
12/13/2013 18:15:14 - Critical bpbrm (pid=12548) from client : FTL - snapshot processing failed, status 156
12/13/2013 18:15:14 - Critical bpbrm (pid=12548) from client : FTL - snapshot creation failed - Error attempting to gather metadata., status 130
12/13/2013 18:15:14 - Warning bpbrm (pid=12548) from client : WRN - NEW_STREAM0 is not frozen
12/13/2013 18:15:14 - Warning bpbrm (pid=12548) from client : WRN - Microsoft Information Store:\MBX01-DB01-EMP is not frozen
12/13/2013 18:15:14 - Warning bpbrm (pid=12548) from client : WRN - NEW_STREAM1 is not frozen
12/13/2013 18:15:14 - Warning bpbrm (pid=12548) from client : WRN - Microsoft Information Store:\MBX01-DB02-EMP is not frozen
12/13/2013 18:15:14 - Warning bpbrm (pid=12548) from client : WRN - NEW_STREAM2 is not frozen
12/13/2013 18:15:14 - Warning bpbrm (pid=12548) from client : WRN - Microsoft Information Store:\MBX01-DB03-EMP-VVIP is not frozen
12/13/2013 18:15:14 - Warning bpbrm (pid=12548) from client : WRN - NEW_STREAM3 is not frozen
12/13/2013 18:15:14 - Warning bpbrm (pid=12548) from client : WRN - Microsoft Information Store:\MBX02 - Archive Mailbox Database is not frozen
12/13/2013 18:15:14 - Info bpfis (pid=46224) done. status: 130
12/13/2013 18:15:14 - end Snapshot: Create Snapshot; elapsed time 0:04:27
12/13/2013 18:15:14 - Info bpfis (pid=0) done. status: 130: system error occurred

----------------------------------------------------------------------------------------------------------------------------------------------------------

 Pls. suggest

 

Thanks in Advance

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Duplication error due to a wrong decommissioned media server

December 16, 2013, 8:33 am
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Hi All,

I need help regarding this issue. When Deduplication process start, gave me this error. It tries to use an old media server named nad0019ap10. I have tried with differents commands to remove this media server, but with no luck.

 

12/16/2013 10:15:41 AM - requesting resource LCM_stu_disk_nad0019ap11
12/16/2013 10:15:41 AM - granted resource LCM_stu_disk_nad0019ap11
12/16/2013 10:15:42 AM - begin Duplicate
12/16/2013 10:15:42 AM - started process RUNCMD (91340)
12/16/2013 10:15:42 AM - ended process 0 (91340)
12/16/2013 10:15:43 AM - requesting resource stu_disk_nad0019ap11
12/16/2013 10:15:43 AM - reserving resource @aaab6
12/16/2013 10:15:43 AM - reserved resource @aaab6
12/16/2013 10:15:43 AM - granted resource MediaID=@aaab2;DiskVolume=PureDiskVolume;DiskPool=dp_disk_nad0019ap11;Path=PureDiskVolume;StorageServer=nad0019ap11;MediaServer=nad0019ap11
12/16/2013 10:15:43 AM - granted resource stu_disk_nad0019ap11
12/16/2013 10:15:44 AM - requesting resource @aaab6
12/16/2013 10:15:45 AM - Info Duplicate(pid=91340) Initiating optimized duplication from @aaab6 to @aaab2     
12/16/2013 10:15:45 AM - granted resource MediaID=@aaab6;DiskVolume=PureDiskVolume;DiskPool=dp_disk_nauscarap16;Path=PureDiskVolume;StorageServer=nauscarap16;MediaServer=nad0019ap11
12/16/2013 10:15:46 AM - Error bpduplicate(pid=91340) host nad0019ap10 backup id nauscaraixp87b_1375845086 optimized duplication failed, client process aborted (50).
12/16/2013 10:15:46 AM - Error bpduplicate(pid=91340) Duplicate of backupid nauscaraixp87b_1375845086 failed, client process aborted (50).   
12/16/2013 10:15:47 AM - Error bpduplicate(pid=91340) host nad0019ap10 backup id nauscaraixp87b_1375845087 optimized duplication failed, client process aborted (50).
12/16/2013 10:15:47 AM - Error bpduplicate(pid=91340) Duplicate of backupid nauscaraixp87b_1375845087 failed, client process aborted (50).   
12/16/2013 10:15:48 AM - Error bpduplicate(pid=91340) host nad0019ap10 backup id nauscaraixp87b_1375845090 optimized duplication failed, client process aborted (50).
12/16/2013 10:15:48 AM - Error bpduplicate(pid=91340) Duplicate of backupid nauscaraixp87b_1375845090 failed, client process aborted (50).   
12/16/2013 10:15:49 AM - Error bpduplicate(pid=91340) host nad0019ap10 backup id nauscaraixp87b_1375845091 optimized duplication failed, client process aborted (50).
12/16/2013 10:15:49 AM - Error bpduplicate(pid=91340) Duplicate of backupid nauscaraixp87b_1375845091 failed, client process aborted (50).   
12/16/2013 10:15:49 AM - Error bpduplicate(pid=91340) Status = no images were successfully processed.     
12/16/2013 10:15:49 AM - end Duplicate; elapsed time: 00:00:07
client process aborted(50)

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Catalog Backup/AIR

December 16, 2013, 8:46 am
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Curious how the functionality works with catalog backups and AIR. If I have a 2 site environment, running AIR between the two, but have tape at the primary site, how would one completely recover the tape backups at the remote site, or after the primary site came back up.

Example.

Site one dies. Recoveries begin immediatly at the DR site.

Can I recover the tape portion of the catalog at the DR site if I need to pull back from those backups? The AIR images will automagically be on the DR side, but the tape catalog information wouldn't be. Trying to plan to rid ourselves of tape if it's the case, but we do have some long-term stuff that we'd either have to import if needed, or be willing to only recover AIR images and then use cat recovery to be able to get at the long-term retention data when the prod site it up and running again.

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NetBackup 7.5.0.7 (NetBackup 7.5 Maintenance Release 7) is now available!

December 16, 2013, 9:57 am
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I do not need a solution (just sharing information)

(This is a crosspost from the Netting Out NetBackup blog)

I'm very pleased to announce that the FINAL Maintenance Release for NetBackup 7.5 is now available!

NetBackup 7.5.0.7 is the seventh (and currently planned to be last) maintenance release for NetBackup 7.5.  It is a cumulative release containing fixes and content from 7.5.0.1 through 7.5.0.6. In addition, this release contains over 400 additional fixes (bringing the total fixes in 7.5.0.7 to well over 2000!) including the most commonly downloaded EEBs, several customer escalations, and internal engineering defects.

NetBackup 7.5.0.7 includes the following proliferations and enhancements:

  • VDDK 5.1 U1
  • JRE 7 Update 25

To download 7.5.0.7, please visit the following page:

NetBackup 7.5.0.7 Download Links
 http://symantec.com/docs/TECH209024

This is a MAINTENANCE Release for NetBackup (as opposed to a Release Update) - it can ONLY be applied on top of NetBackup 7.5.  (If you are currently running 7.0, 7.0.1, 7.1, or 7.1.0.x, you will need to upgrade to 7.5 before you can apply 7.5.0.7.)

Please note that maintenance releases are CUMULATIVE - that means that 7.5.0.7 contains all product fixes included in 7.5.0.1, 7.5.0.2, 7.5.0.3, 7.5.0.4, 7.5.0.5 AND 7.5.0.6.  If you are currently running NetBackup 7.5, you may apply the 7.5.0.7 maintenanace release without installing 7.5.0.1, 7.5.0.3, 7.5.0.4, 7.5.0.5 or 7.5.0.6.  In fact, if you are still running NetBackup 7.5, we would HIGHLY encourage applying 7.5.0.7!

To check to see if your particular Etrack is resolved in NetBackup 7.5.0.7, please refer to these Release Notes:

NetBackup 7.5.0.7 Release Notes
 http://symantec.com/docs/DOC6695

The NetBackup 7.5 Late Breaking News has also been updated to reflect newly released fixes in 7.5.0.7 for some of our highest visibility issues:

NetBackup 7.5 Late Breaking News
 http://symantec.com/docs/TECH178334

Note: Some of the fixes and  functionality that were introduced in NetBackup 7.5.0.7 are not present in the NetBackup 7.6 GA release. Please review the recommended upgrade paths that are outlined in the following article to ensure that you do not lose any fixes or functionality when upgrading:

About upgrade paths to the NetBackup 7.6 line of releases
 http://symantec.com/docs/TECH210461

 

Finger Pushing Power Button
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MSEO restoration -LTO 4 tapes getting error in LTO5 drives

December 16, 2013, 11:05 am
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Hi Friends,

 

Currently we are taking the backup with MSEO option with following details:

OS: Sun Solaris 5

MSEO : 6.1.3

NBU: 7.1.0.4  

Role: (Master and media server)

Tape library: SL500

Drives: LTO-4 & LTO -3

 

We have installed MSEO in another Solaris Media server, it has LTO 5drives and enabled  them as MSEO drives.

 And Started the restore  with LTO -3 and 4 Tapes.

  1. We are able to restore data from LTO -3 tapes. ( Both MSEO and NON-MSEO data)
  2. Also able to restore the NON MSEO data from LTO-4 tape
  3. However, not able to restore MSEO data from LTO-4 tapes. The following error reported;

“tpperror: Robotic operation failed”

After confirmed that the drives are working fine. Again tried the restore , still it’s failing with above error.

Friend,

Do you have any idea to resolve this issue?

Awaiting your suggestions and thoughts………

 

NiceN…

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release a tape

December 16, 2013, 11:14 am
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I have almost all tape full. Tape expire time is after a week, i need to clean it manually. what is the process?

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configuration

December 16, 2013, 11:20 am
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I need a solution

How to configure the failure mail alert in backup server?

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Device Monitor

December 16, 2013, 11:38 am
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In the Netbackup Administration Console 7.0.1 there is a section called Device Monitor under Media & Device Management and on the right hand pane is where is displays a list of all the tape drives and their status. One of the columns inside that pane says CONTROL and below that aligned with the drives some are stating RESTART and some say TLD and if I click on the tape drives that say TLD and open it up there is the list of 'tapes(?)' and some of those say RESTART and some say TLD. What does the RESTART status mean?

I have cycled power on the backup server and the tape library. I have unplugged the tape drives from the network and reconnected them. I am fairly new to Netbackup. I have not deleted the tape drives and added them back (i dont know how). All my drives had green arrows point up and the READY column on all the drives say NO.

 

Any thoughts?

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backups getting code 71 "none of the files in the files list exist"

December 16, 2013, 12:00 pm
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Hi

 we are having an issue with a client’s sever backup  that is consistently getting code 17 “none of the files exist”

In the job details “detailed status” window I see the following

Prepmspfvs1.   TRV – object not found for the file system backup: System State

(7108) System call failed – Connection reset by peer (at child.c.1298)

(7108) unable to perform read from client socket, connection may have been broken

(7073) Media manager terminated by parent process

(46996) Could not send server status message

Done.state: 71: none of the files in the file list exist

 

Hardware information

Windows server 2008 64 bit

Symantec netbackup client 6.5.2  ( I know we need to upgrade the client)

NBU master server is 7.5

 

Thanks for any help

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Control column in Device Monitor

December 16, 2013, 12:15 pm
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Netbackup 7.0.1

Windows Server 2008 R2

Within the Device Monitor is a column called Control and within that column I have 2 types of statuses, 1) RESTART 2) TLD. and when I click on the TLD I get a list of drives/tapes(?) that say the same thing. What do I need to do to get these drives ACTIVE so I can utilize all my tape drives.

Tell me what additional information you  require to assist you with my issues.

 

thanks!

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Allison's test email sent from NBUTC Forum on Symantec Connect

December 16, 2013, 1:54 pm
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I do not need a solution (just sharing information)

Test email

 

BOLD
Italic

  • Bullet
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Backup Oracle in Solaris Zones over SAN in NBU

December 18, 2013, 1:47 am
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Hi All

NBU 7.5 on solaris 10 SPARC. several solaris servers mix of 9/10 containers and with Oracle 9/10 in zones. 

Is it possible to stream oracle data over SAN 

Does FT-SAN client or SAN Media server can help?

 

Any relevant arcticle / documents pls share.

 

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Netbackup and Truncating logs on Microsoft SQL Server

December 18, 2013, 3:21 am
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Hi,
 
Can someone at Symantec please confirm that the following is true:  When Netbackup performs a backup of Microsoft SQL Server with the truncate logs option enabled; it will only clear out the contents of the log files and not reduce their size?
 
If this is the case, is there a Netbackup feature to both truncate and reduce the actual size of the log file on disk?
 
David
 
1387367268
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NBCC Error CONSISTENCY_ERROR Oper_12_1

December 18, 2013, 3:21 am
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Friends,

Facing NBU catalogue inconsistency in one my production enviornments see below. any suggesstions will highly be appreicated apart from logging the call with Symantec.

5.0  Beginning NetBackup catalog consistency check
       Start time = 2013-12-17 14:56:13
 
5.1  There were no tape media involved in active NetBackup jobs
5.3  Processing EMM database Volume attribute records, pass 1 (of 2),
     198 records to be processed
       Processed 198 EMM database Volume attribute records.
5.4  Checking for duplicate EMM server host names in Volume
     attribute data
5.5  Processing Image DB, pass 1 (of 2),
     5995 images to be processed
       5995 images processed on pass 1
       There were 0 images with at least one copy on hold detected.
5.6  Processing EMM database Media attribute records, pass 1 (of 3),
     108 records to be processed
       Processed 108 EMM database Media attribute records.
       There were 0 tape media detected that are on hold.
5.8  Check for duplicate media server names in the EMM database
       Media attribute data
5.9  Processing EMM database Media attribute records, pass 2 (of 3),
      108 records to be processed
5.10  Processing Image DB, pass 2 (of 2),
     5995 images to be processed
CONSISTENCY_ERROR Oper_12_1
 
5.11  NetBackup catalog consistency check completed
       End time = 2013-12-17 14:56:15
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